Return Policy
| Item | Return Policy |
|---|---|
| Products | Refund within 60 days |
| Services | No Refund or Credit |
| Packages / Membership | No Refund, No Credit, No Exchange, Non-Transferable |
| Gift Cards | No Refund or Exchange |
What is your return policy?
60-Day Money Back Guarantee* We want you to be 100% satisfied with your purchase, and stand by the quality of our products. Should you for any reason be unhappy with your purchase we will issue a refund to your credit card or exchange an unsatisfactory product for another one if returned within 60 days.
How do I place a return or exchange?
To return or exchange an item, please reach out to our Customer Care Team at beautyfirst@beautyfirstspa.com with your order number and specify which products you wish to return. We will provide you with a prepaid shipping label to mail those items to our returns center. Please note that single-use products are only eligible for return if they are new and unused.
Do I need a return slip?
In an effort to reduce waste, we do not include return slips in your order. Simply email us at beautyfirst@beautyfirstspa.com and our Customer Service Team will be happy to help you place your return.
How long does it take to process a return?
Please allow 5-7 business days for your return to arrive at our returns center. After your return is received and inspected, we will initiate a refund which will be credited back to your original form of payment (typically 3-7 business days).
What should I do if I receive the wrong product?
Contact our Customer Service Team at beautyfirst@beautyfirstspa.com and we’ll be sure to make it right!
Products on sale during promotions and certain promotional items are often not eligible for return/refund.
Unfortunately, we do not accept returns on international orders and shipments.